FAQs

General Questions

Is Maxie Squad USA based? Where are your treats sourced from?

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Maxie Squad is an All Natural Dog Treat Company based in the USA. Our squad sources our chews from premium meats in South America. Always top-quality, ethically sourced, & grass-fed for the coolest dogs on the block.

What are your dog treats made of?

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All of our dog treats are made only with a Single-Ingredient, Grass Fed Premium Quality meats. At Maxie Squad we value transparency, so what you see is what you get!

What is the process of making Maxie Squad quality dog treats?

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Our product is freshly handmade and placed in the oven to dehydrate for a period of 1-3 days. Since there’s no moisture left in any of our products, and we place oxygen absorbers in every sealed package so there’s no room for microbial growth. Our delicious low-odor natural dog treats can last anywhere from 2-3 years when stored away from harsh or extreme temperatures. Our products are all natural and don't have any hormones, antibiotics, or harmful ingredients; making them safe to consume, nutritious, & easily digestible.

What does it mean to choose all natural dog treats?

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By choosing our all natural dog treats you are choosing top quality single ingredient chews with NO added antibiotics, NO harmful ingredients/synthetics, and NO preservatives. Additionally, you’re choosing a healthy nutritious treat for your dog that doesn't contain any grains, soy or wheat. and are absolutely gluten free.

What does it mean to purchase a low odor product? Are they safe?

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Yes. All our treats are low in odor and should not be a bother to your hooman nose! But no worries, your dog will not notice any difference & will enjoy the natural flavor/scent and texture of our treats. So far, we haven't received any complaints from any four legged pals or their owners!

Are these treats healthy for my dog?

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Yes, all Maxie Squad Dog treats are absolutely healthy for your dogs! Our chews are not only 100% natural but are also rawhide free, protein rich, easy to digest and are a great way to enhance your doggos dental health while soothing their anxiety.

Subscriptions & shipping

Are monthly subscriptions available? How can I start?

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Yes, you can! Just choose the subscription option on any of our product pages and subscribe to on a monthly basis. You'll have the option to add this selection to your shopping cart and you'll be ready to go. 

How do I make modifications to my subscription/account?

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For any modifications to your subscription or your account, simply log in to your portal with your login credentials and there will be several options to modify your account as needed.

How long does it take for orders to be processed/shipped?

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Orders take anywhere from 1-2 days to be fully processed and ship during regular business days (except national holidays). Your Maxie Squad treats will be delivered within 3-5 business days. 

Help & Returns

Can I get a return/exchange if my dog doesn’t like your treats?

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So far all our furry friends have been satisfied with all of our treats & chews at Maxie Squad, but if your doggy doesn’t, we’d love to help you out! Please send us an email to hello@maxiesquad.com with your order number and problem you are encountering so someone from our squad can help you within 24-72 hours.

I have more questions or need additional help, what should I do?

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For any additional help, please send us a message on our Contact Us page, or reach us at hello@maxiesquad.com and we’ll be glad to help you. 

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